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Urgent Ticket Form
What counts as a computer emergency?
If a computer, laptop, or network failure is stopping you from working or putting your data at risk, it's urgent — and we treat it that way. Our priority queue is built for time-sensitive problems across Marina Del Rey, Santa Monica, Culver City, Venice, El Segundo, and the rest of West Los Angeles.
- Ransomware or an active virus attack — disconnect from the internet and contact us before paying any ransom.
- Sudden data loss — a drive that won't mount, accidentally deleted files, or a failed SSD holding work you need back.
- Hardware failure — a MacBook or PC that won't power on, overheats, or shuts down in the middle of a task.
- Network or Wi-Fi outage — a downed office connection, a dead router, or no internet right before a deadline.
- Email or account lockout — losing access to Microsoft 365, Google Workspace, or another business-critical login.
What happens after you submit
The moment your request lands it jumps to the front of our queue, and we aim to reach out within 30 minutes during business hours (Mon–Fri 7am–6pm, Sat 9am–3pm). We'll confirm the fastest path — a same-day on-site visit or a secure remote session — give you an honest, upfront estimate, and start work as soon as you approve it. There's no fee just to look, and no surprise charges.
Can't wait for the form? Call us directly at +1 (347) 383-6974 and we'll triage your issue on the spot.